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Help Onboard my users - Discover what's blocking them and help them move past it

Everyweek we onboard 10 people minimum. As the users are supplying ID information from outside of the app workflow to access our app onboarding can easily get de-railed. They are also lacking immediacy and understanding of the benefits.

I need help to manage My User lists, communicate them and activate them.

We need to answer Questions via email within a few minutes of receiving them

Record the questions and answers in a spreadsheet for future use

Guide a user over the phone/skype if necessary.

Follow in-house steps for introducing and closing a call or email.

***** Being able to plan and execute an additional plan to motivate users to invite their friends and to use the app would be advantageous!****

Communication: Phone, Email, Chat

You will be asked to answer the following questions when submitting a proposal:

How big is your agency? It is essential we have support during 8am-9pm SYD time- Can you provide support to answer questions within 3 minutes during these hours?

Skills: Customer Service, Customer Support, English (UK), Product Management

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About the Employer:
( 1 review ) Bronte, Australia

Project ID: #16266567

10 freelancers are bidding on average $150 for this job

$250 AUD in 3 days
(3 Reviews)
3.7
$155 AUD in 3 days
(0 Reviews)
0.0
amena09

Hello How big is your agency? answer: i am an individual employee It is essential we have support during 8am-9pm SYD time- Can you provide support to answer questions within 3 minutes during these hours? yes More

$45 AUD in 1 day
(0 Reviews)
0.0
Joules007

Hello, I am a professional when it comes to customer support I have been able to effectively manage stores for my clients. I can do your project at monthly fee of $300. I would like to know what your plan and budget More

$222 AUD in 3 days
(0 Reviews)
0.0
tanyadesuza7

Hello,  I welcome the opportunity to work on this Project with you. I have 11+ years of experience in customer facing work with very communication skills. I'm available to work at mentioned time. I can start the work More

$111 AUD in 30 days
(0 Reviews)
0.0
$155 AUD in 3 days
(0 Reviews)
0.0
theexecutiveo

250 in 7 days Relevant Skills and Experience Experience in onboarding

$155 AUD in 3 days
(0 Reviews)
0.0
jenevieve28

Hi, I worked as a freelancer and I managed my time well to be able to work on your preferred schedule. And YES I can definitely provide support to answer emails, chat and phone calls to delight customers. I can sta More

$30 AUD in 1 day
(0 Reviews)
0.0
mhai0222

Hi, Hi I'm interested with the job and I am open ti discuss the detail with you.I have strong experience with customer support. I'm looking forwad to working with you. Sincerely, Fe Joeriz Ferranco Relevant Skills an More

$155 AUD in 3 days
(0 Reviews)
0.0
symarie25

A proposal has not yet been provided

$222 AUD in 20 days
(0 Reviews)
0.0