Everyweek we onboard 10 people minimum. As the users are supplying ID information from outside of the app workflow to access our app onboarding can easily get de-railed. They are also lacking immediacy and understanding of the benefits.
I need help to manage My User lists, communicate them and activate them.
We need to answer Questions via email within a few minutes of receiving them
Record the questions and answers in a spreadsheet for future use
Guide a user over the phone/skype if necessary.
Follow in-house steps for introducing and closing a call or email.
***** Being able to plan and execute an additional plan to motivate users to invite their friends and to use the app would be advantageous!****
Communication: Phone, Email, Chat
You will be asked to answer the following questions when submitting a proposal:
How big is your agency? It is essential we have support during 8am-9pm SYD time- Can you provide support to answer questions within 3 minutes during these hours?