Requirement for ITIL Trainer

Unit 1 - Introduction To ITIL  4   Best Practice   ITIL History   ITIL Framework   ITIL Service Value System   The Four Dimensions Model   Benefits of ITIL   Unit 2 – ITIL Key Concepts  In addition to the below, also include User, Customer, Service Level Management, Service Provision, Service Consumption  Service   Service Management   Value   Outputs Vs Outcomes   Costs   Risks   Utility and Warranty   Stakeholders   Value Co-creation   Products and Services   Service Offerings   Service Relationship  Unit 3 – ITIL Guiding Principles  The ITIL Guiding Principles   Nature, Use and Interaction of the Guiding Principles   Focus on value   Start where you are   Progress iteratively with feedback   Collaborate and promote visibility   Think and work holistically   Keep it simple and practical   Optimize and automate   Unit 4 – The Four Dimensions Of Service Management   The Four Dimensions of Service Management   Organization and People   Information and Technology   Partners and Suppliers   Value Streams and Processes   External Factors   Unit 5 – Describe the interconnected nature of the service value chain and how this supports value streams  The ITIL Service Value System  Service Value System Overview   Service Value Chain   Plan   Improve   Engage   Design and Transition   Obtain/Build   Deliver and Support  Unit 6 –  In addition to the below also Explain the following ITIL practices in detail, excluding how they fit within the service value chain:   Overview of ITIL Practices:   ITIL Management Practices   Information Security Management   Relationship Management   a) Continual improvement including:   Supplier Management   - The continual improvement model   IT Asset Management   b) Change control  Monitoring and Event Management   c) Incident management   Release Management   d) Problem management    Service Configuration Management   e) Service request management   Deployment Management   f) Service desk  Change Enablement   g) Service level management   Incident Management   Problem Management   Service Request Management   Service Desk   Service Level Management   Continual Improvement