Over 5 years of great bilingual (English & Spanish) customer service skills in cloud (Microsoft Office 365) and enterprise support. Extensive knowledge with on-boarding and off boarding project for small and enterprise business.
Skills:
• Provide network administration, support, maintenance and documentation for multiple sites and remote users (hardware and software).
• Support users in Windows Server 2003, 2008 and 2012 environments as well as client operating systems, Mac, Windows XP, Windows Vista, Windows 7 and Windows 8.
• Over 5 years of great bilingual (English & Spanish) customer service skills in cloud and enterprise support.
• Very hard worker with a great attitude to accept any challenge presented and deliver incredible results.
• Mastered mail flow issues, SMTP relay and connector configurations.
• Extensive knowledge understanding email header.
• Experienced on hybrid environment, ADFS SSO 2.0 authentication issues, directory synchronization soft matching, and disaster recovery of removed mailboxes among a countless list of issues that come afloat on a daily basis.