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Asterisk PBX (inbound and outbound) integrate with CRM

• Session recording and transcript mailing

• Telephony Infrastructure, including Computer Telephony Integration (CTI)

• Interactive Voice Response (IVR) technology

• Allows for integration with third-party applications such Business Process Management (BPM) software

• Allows remote access with appropriate permissions and security

• Capable of “smooth” transfer between existing Client Contact Center Service agents

• Automatic call distribution (ACD) and Skills Based Routing

• Inbound Dashboard

• Interactive Voice Response (IVR)

• Automated Attendant

• Computer Telephony Integration (CTI) with scripting to display customer records

• Voice Recording – with control settings

• Voicemail

• Call Back Messaging

• Call transfer capabilities

• CSR status display (busy, available, away)

• Supervisor controls

• Surveys

• Reporting features in real time, scheduled, and customizable

• Security and Reliability

Skills: Asterisk PBX, Java, Linux, Software Architecture, VoIP

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About the Employer:
( 0 reviews ) Klang, Malaysia

Project ID: #15410619

13 freelancers are bidding on average RM2372 for this job

auriclesoft09

Hi, We have read your requirement and you should go for any cloud based CRM software (Like SugarCRM, vTigerCRM, Zoho CRM etc). We have done lots of customization on vTigerCRM/SugarCRM/Zoho CRM like - BAR Code Implem More

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APCTelco

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momenamin

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Techsyndicateco

Hey, We're a team of Professional developer. Working on our startups and freelancing on the side to create an added revenue stream. We have expertise based on your requirements. Let's start working!

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SamMazenet

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xentrictech2

Hi, i am a full stack mobile & web dev having similar technical skills & experience & have already worked on a similar project before so can do this Ref : [url removed, login to view] Relevant Skills a More

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dexciss2017

We are a team of professions with Industry exposure. We can give an industrial aspect to your project side by developing your requirement. Relevant Skills and Experience A team of professionals and developers working More

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BBBB1981

A proposal has not yet been provided

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