Hi! I like the script and I'd like to share my ideas about it:
1. It starts in a nice relaxed way as the customer is calling the service agents.
2. The moment the phone call is over music and tempo speeds up as all the different departments get to work, running around, packing and unpacking the package, communicating between each other, making calls, etc.
3. At the end the customer receives the package in a nice relaxed setting again, unaware of what all happened "backstage" for him to receive it.
4. In the meantime, the folks in the office are taking a rest and recover from all the hassle. Than the phone rings again...
The animation involves mainly character animations and lots of humour. The message is that customers do not realize what all goes on behind the scenes in order for them to safely receive the product they have ordered. And the best thing is they do not need to know. The guys in Shield HealthCare take care of everything.