Akil J. Profile

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$7 USD / hour

kingston,

jamaica

$7 USD / hour

It's currently 5:21 AM here

Joined January 30, 2023

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Akil J.

@Akiljackson00

0.0

(0 reviews)

0.0

$7 USD / hour

kingston,

jamaica

$7 USD / hour

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Jobs Completed

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Repeat Hire Rate

Bilingual (Spanish) Customer Service Specialist

I offer services in two languages: English and Español (Spanish). I have worked in the BPO sector for 4 years, I have experience using various support tools including Zendesk and Help Desk . my services include but are not limited to: - Respond to phone calls - Respond to emails/tickets -Provide Live Chat Support -Data Entry (Fast turnaround rate as well as supplementary research)

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Reviews

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Experience

Conectys

Aug 2020 - Sep 2022 (2 years, 1 month)

I was responsible for resolving issues with the customer's account and commissions, I resolved problems via email, chat and Phone. I also reminded clients when there were sales available and which products would be of the greatest use for them after listening to their specific problem.

Comenity Bank

Dec 2019 - Aug 2020 (8 months, 1 day)

I was responsible for informing latino cliente about their overdue accounts, I also assisted them with setting up reasonable payment plans that helped them bring their account up to date