Inbound Phone Sales - Intaker

Join Our Team at Law Office of Sara J Saba, P.A.: Seeking a Bilingual New Client Intake Specialist with a Passion for Family Law The Law Office of Sara J Saba, P.A., a respected divorce and family law firm with 20 years of experience, is expanding our dedicated team. We're in search of a bilingual (English/Spanish) New Client Intake Specialist who excels in salesmanship and possesses a profound understanding of family law. This role is pivotal in fostering our mission to deliver empathetic, authoritative, and personalized legal services. What We Value: Bilingual Communication: Fluent in both English and Spanish to serve our diverse clientele effectively. Proven Salesmanship: Experience in sales, particularly for those who have worked in phone companies, banks, or similar customer-facing roles, is crucial. Your ability to build rapport, demonstrate empathy, and maintain a positive and sympathetic tone with potential new clients (PNCs) is essential. Accountability and Productivity: We look for individuals who are responsible, can manage their workload effectively, and understand the importance of follow-through and meeting KPIs. Legal Knowledge: A solid grasp of divorce law is necessary. You should be able to explain all aspects of the divorce process in a convincing, authoritative manner, helping PNCs understand their options and the potential paths their case could take. CRM and Data Collection Mastery: Efficient use of our CRM system is critical. You should strive for accuracy in data entry, understanding that perfect data collection enables us to serve our clients better and more efficiently. Judgment and Persuasion Skills: The ability to accurately assess a client's needs, identify the best course of action for their situation, and persuade them of the next steps is vital. This includes recognizing the maximum potential outcome for a client, identifying leads that may not fit our firm's criteria, and managing expectations realistically. Responsibilities: Handle sales calls with empathy and authority, ensuring all client interactions are guided by our firm's values of positivity and respect. Utilize our phone system and Go High Level (GHL) for effective follow-up and management of PNCs. Be available to cover shifts during nights and weekends, ensuring that our clients receive the support they need, whenever they need it. Understand and strive to meet KPIs, with a focus on results-oriented performance. Foster a positive, respectful culture within our team and in interactions with clients. Seek attorney involvement with PNCs when necessary, ensuring that legal advice and direction are provided accurately and timely. Manage referrals efficiently, ensuring that every potential client is directed to the best resources for their needs. Qualifications: Bilingual in English and Spanish. Previous experience in sales, especially in roles requiring extensive phone communication. Demonstrable knowledge of family and divorce law. Proficiency with CRM systems and a commitment to accurate data collection. Exceptional judgment, persuasion skills, and the ability to build rapport and empathize with clients. Availability to work flexible hours, including nights and weekends. Strong adherence to guidelines and procedures, with a commitment to learning and using technology (e.g., Open Phone, Go High Level) effectively. This is a 100% commission plus bonuses position. Join the Law Office of Sara J Saba, P.A., and contribute to our legacy of providing exceptional legal services with a client-centered approach. Apply today to become part of a dynamic, empathetic, and growth-oriented team.