Guest Communications Assistant -- 4
£2-3 GBP / hour
JOIN US! WORK FROM HOME AS A GUEST COMMUNICATIONS EXPERT!
We're a thriving start-up based in Nottingham and operating in the luxury niche market, looking for dedicated and self-driven individuals to join our Philippine home-based team as Guest Communications Experts.
RESPONSIBILITIES:
-Provide general guest support over the phone, text, and email.
-Handle payments for bookings, extensions, etc.
-Assist Team Leads and Managers.
-Manage booking platform calendars (Airbnb, Expedia, etc).
-Update maintenance and cleaning teams about issues or extra work.
-Carry out administrative tasks as needed.
-Assist in resolving guest-related issues and customer complaints.
-Up-sell stays (no cold calling).
-Meet KPIs set by management.
QUALIFICATIONS:
-Excellent English communication (verbal and written).
-Knowledge of OTA's (Airbnb, Expedia, etc).
-BPO, Contact Center, or VA experience.
-Serviced Accommodations or Travel and Hospitality experience is a must
-Self-management skills.
-Exceptional customer service skills.
-Resourceful and creative problem-solver.
-Knowledge of various software/apps a plus (Tokeet, Slack, Trello, Google Apps, etc).
-Organized and detail-oriented with a record of accuracy.
-Confident, self-motivated, and positive.
-A passion for learning and self-improvement.
-A team player.
-Responsible, able to take on challenges, and clarify requirements.
-Interest in sales and the hospitality/luxury industry.
TECH REQUIREMENTS:
-Wired internet with min. 10mbps speed, fibre preferred.
-PC/Laptop with Windows 10/Latest MAC OS.
-Processor: Min i3/Ryzen3 and higher.
-4gb RAM minimum.
-Noise-cancelling headset.
-Android or IOS mobile phone for mobile apps.
AVAILABLE SHIFTS CURRENTLY:
-Weekend shifts between 8am - 12am UK (4pm to 8am PH time)
-Additional Weekdays Mid Shift: 4pm-12am (12am-8am PH time)
-Rotational or shifting schedules possible / as required
PERKS:
-Permanent work from home.
-Competitive salary.
-Bi-weekly pay.
FAST-TRACK YOUR MARKETING/BUSINESS CAREER IN THE LUXURY HOSPITALITY INDUSTRY!
Learn essential communication and negotiation skills and grow with us! We provide training and opportunities for advancement and growth within the company.
BONUSES & INCENTIVES:
-Performance bonuses.
-Yearly bonus.
-Performance-based pay increase
COMPANY:
Prim Short Stays is a professional business specialising in serviced apartments, serving clients in the luxury, lifestyle, and hospitality sectors. As we expand our managed properties, we're building a friendly, relaxed, and professional team.
Don't wait, apply now and join us in our success!
Project ID: #35884891
About the project
29 freelancers are bidding on average £3/hour for this job
I HAVE ALL THESE REUIREMENTS THAT YOU MENTIONED. TECH REQUIREMENTS: -Wired internet with min. 10mbps speed, fibre preferred. -PC/Laptop with Windows 10/Latest MAC OS. -Processor: Min i3/Ryzen3 and higher. -4gb RAM mini More
I am a data entry freelancer working online for over 2 years. I have completed a number of projects in my data entry freelancing career. The most important feature of me is that I am a reliable worker dedicating myself More
Hello There, I have read your project description and very excited to work on this project. I am a professional at this work having many year experience. I will provide you quality work on time. I am familiar w More
I am fluent English speaking and Excellent Microsoft Office. I acquired lots of skills from my work experience as an Office Manager and Admin Assistant. I have writing speed , Data Analysis with Excel sheet and Data vi More
I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to clients using softwares including Zendesk, Gorgias, Slack, Tawk, Outlook, Facebook, L More
I am a motivated Customer service Specialist. I am passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment. I work in a high volume environment, mana More
Hello, In response to your advertisement for a Guest Communication Assistant. I genuinely feel that I am the perfect match for the job. I already have experience as a customer service representative, chat support, an More
I will take extra care when dealing with customers to make them feel valued, appreciated, and listened to. I will willingly do tasks outside of your job description.
Hi, I am proficient in Microsoft Office specially in Word and Excel. I have 8 years field experience and I am using excel everyday for data analysis. My typing test result also is 35 words per minute. I was also a Ret More
Hi, As i have a great experience of BPO's definitely i will work accordingly to you. Please chat with me so i can understand the work.
I am writing to express my interest in the Guest Communications Assistant Position in your company. I am a result-oriented, intelligent, organized, and motivated individual seeking an available management position to u More
Hi, Good day! I am interested to be part of your team as a Guest Communications Assistant. I have been working as an Airbnb Guest Services Rep for 4 years now, and with my years of experience, I can say that I am a go More
I have been in the customer service industry for 4 years, mainly providing technical support and customer service. Previously, I worked as a sales representative for AT&T and as a technical support specialist. I have a More
Hi there, I have 12 years of telemarketing experience. I am very good in appointment setting and lead generation. I can start asap. You can send message now. Regards, Ericson
I am proactive, customercentric, eagle- eye for details and ability to work under pressure with minimal supervision.
