Qualifications Summary
Customer-focused customer service professional with strong in-bound and out-bound call center experience working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service. Diplomatically resolve customer complaints and diffuse tension to ensure customer retention. Confident and poised in interactions with individuals at all levels. Articulate with excellent verbal and written communication skills. Detailed-oriented, resourceful, and able to multi-task effectively. Capabilities include:
• Customer Service & Relations
• Word Processing & Typing
• Computer Operation
• Filing & Data Archiving
• Office Equipment Operation
• Telephone Reception
• Problem Solving