Ecommerce Fashion & Beauty Brand Community Manager

About us: For over 15 years, Eyecandys has been one of the most beloved brands in the world of colour contact lenses, consistently pushing the boundaries of innovation and design. Our direct-to-consumer ecommerce platform has thrilled over 400K+ customers worldwide with an ever-evolving product range that includes lenses in every colour of the rainbow, available in a comprehensive range of eye power options. Petite Cherry is a fresh and fun brand disrupting the world of lingerie with the message that small breasts are sexy. We specialize in cute and flirty designs in a range of petite cup sizes that empower our customers to feel gorgeous and confident without the need for extra padding. Moonspecs is about uber-trendy prescription eyewear that doesn’t cost the earth (or the moon!) With a wide range of frames and FDA-tested lenses made to our customers’ requirements, we are reinventing how people buy and wear their glasses. Rivae is the latest addition to our family. Coming very soon, we sell beautiful made-to-measure curtains in premium natural fabrics, at a fraction of today’s prices. We think your windows should look as good as the rest of your home and therefore have also started the Ugly Curtain Club as a way to name and shame bad window coverings (in good humour). We are a Toronto-based company with a global team, dedicated to innovation and creating unique products that meet our community's needs and improve their daily lives. About the Role: We are seeking a highly energetic and outgoing Community Manager to join our team. You will be responsible for interacting with our customers, content creators and affiliates, followers, and other external stakeholders for our group of brands. This role will involve posting on our social media accounts, sourcing and managing content creators around the world, and being the first point of contact for incoming customer queries. This role will require 6-8 hours of work per day, and the quotation is on a per month basis. You will be joining a small but diverse team and working alongside and reporting to our Marketing Specialist and to brand founders directly. This is an exceptional opportunity to join a rapidly growing company and would suit someone who loves interacting with people online, has a strong social media skill set, and is generally bubbly, chatty, and fluent in English. Your responsibilities, to be split across all brands: Post to social media platforms (TikTok, Instagram, Facebook, Pinterest, and possibly others!) according to a defined schedule, and following instructions & guidelines provided by our Marketing Specialist Proactively engage with people on social platforms by commenting, liking, reposting, and following relevant feeds. Respond to comments and incoming messages on social platforms in a timely manner to maintain a high level of customer service and community engagement Be the first point of contact for incoming customer enquiries and respond or escalate as appropriate, using Gorgias or other ticketing systems Periodically source new content creators to work with, that are representative of our brand images, to create content in-line with our marketing strategy Liaise with new and existing influencers to arrange for products to be shipped, and request content to be created. Execute timely and continual follow-ups to ensure the assets have been posted and provided to us Manage customer reviews, approving, following up or escalating as appropriate Periodically update social media related apps on our Shopify platforms Manage, transfer and synchronize data between key platforms like Shopify, Klaviyo, and Meta using spreadsheets, CSV files or similar non-technical means. Systematically curate and organize user-generated content (UGC) for ready deployment in marketing campaigns, ensuring a seamless integration of authentic customer voices into our promotional strategies Execute various day-to-day administrative tasks essential for the smooth operation of a DTC ecommerce brand, ranging from order management to customer relationship upkeep using Shopify and related apps. Our requirements: Experience in social media community or digital marketing, preferably for a brand or agency, with a strong background in the beauty industry Proven ability to understand Gen Z and North American pop culture and aesthetics, with a keen visual eye Experience in DTC/ecommerce marketing and with Shopify is a plus Excellent organizational skills and ability to thrive in a fast-paced, high-growth start-up environment Strong independent thinking ability combined with an unwavering attention to detail in execution Ability to work within a team involving marketing, graphic and video designers, copywriters and content creators What we offer: Competitive compensation and flexible working hours (to be agreed) Remote working environment with a high degree of autonomy Opportunity to work with a loyal, established customer & influencer base across a portfolio of multiple brands and to be part of our next phase of growth Please send your CV with a cover letter to hr [at] [login to view URL]