Customer services job description jobs
...redesign of the drinks area in a supermarket. Key Points: - Your primary task will be to rearrange the shelving layout in a 3D model. - I'm looking for a layout that enhances customer flow and maximizes product exposure. - There's no specific product category to prioritize at this stage, but your layout should be flexible enough to accommodate different products. I'll provide you with the current layout, and any other needed details. Ideal skills and experience for this project: - 3D modeling and design experience. - Retail or supermarket layout design experience would be a big plus. - A good understanding of customer behavior in a retail environment. Your design should be practical, visually appealing, and flexible to accommodate various products. I...
I'm looking for a developer to create a complex ecommerce website based on Odoo ERP. This project involves extensive customization and integration of various features primarily tailored for a multi-branch business model. The system must be able to handle multiple branch warehouses, with each customer being assigned to a specific branch based on their location. Key Requirements: - Integration of Point of Sale (POS), Accounting, Customer Relationship Management (CRM), Inventory Management and Purchases features from Odoo ERP. - Implementation of a system that assigns customers to a branch based on their location. This should be done automatically based on IP, and also allow customers to manually select their preferred branch. - Seamless user interface that enables easy na...
I am engrossed in studying a company's customer, product, and trucks data for my PhD research. Contemporary businesses encounter a significant challenge wherein their delivery trucks often travel from one region to another with insufficient loads (Half of the trucks are empty), resulting in inefficient use of resources. My research aims to minimize the number of empty or partially filled trucks traveling to those areas, particularly in the last-mile delivery process. Below is a list of stores. I kindly request you to extract the dataset from one of the listed companies. The list of stores is prioritized in order. 1- IKEA (IKEA store that located in Saudi Arabia) 2- Home Centre 3- Home Box
Digital marketing refers to the use of digital channels, platforms, and technologies to promote products, services, or brands. It encompasses a wide range of activities such as search engine optimization (SEO), content marketing, social media marketing, email marketing, online advertising, and more. The goal is to reach and engage a target audience through various online mediums, analyze the effectiveness of marketing campaigns, and drive business growth by increasing visibility, generating leads, and boosting sales. Digital marketing leverages data analytics to tailor strategies and measure success, making it a dynamic and essential component of modern business.
...my sports memorabilia business. The focus of the project is: - **Location:** The initial focus will be on the Melbourne market, so I need someone who understands this market and can tailor the campaigns accordingly. - **Goal:** The primary aim of the campaign will be to generate leads. I want to attract potential customers interested in sports memorabilia. - **Services:** Although I offer custom framing and fundraising services as well, the campaign will mainly revolve around sports memorabilia sales. Ideal candidates for this project should have: - **Google Ads Expertise:** Demonstrable experience in running successful Google Ads campaigns is crucial. - **Local Market Knowledge:** A good understanding of the Melbourne market and how to effectively target audiences ...
Currently, I have a multi-vendor live selling/streaming app ...interface, enhancing existing features, and integrating with third-party services. Design and Graphics: - Beyond functionality, aesthetics matter. Therefore, elements like the logo, color scheme, and icons need a complete makeover to enhance the overall user experience. Ideal Candidate: - Proven experience with Flutter is essential - Previous experience in app redesign tasks - Expertise in UI/UX design with attention to details - Understanding of third-party service integrations Your role will be to deliver a visually captivating, intuitive, and smoothly running app with enhanced features. If you understand how to strike the balance between functionality and aesthetics in app design, then you are the perfect fit for...
**Overview:** I am seeking a team to develop a comprehensive online platform. This platform will allow users to find and book appointments with healthcare professionals, manage their bookings, and access telemedicine services. **Key Features:** 1. **User Registration and Profile Management:** - Patients and healthcare providers can create and manage profiles. - Secure login and authentication. 2. **Search and Booking System:** - Search for healthcare professionals by specialty, location, availability, and ratings. - Book, reschedule, and cancel appointments. - Receive appointment reminders via email or SMS. 3. **Healthcare Professional Portal:** - Manage appointment schedules. - View and update patient records. - Telemedicine capabilities for virtual cons...
I'm seeking an experienced content writer to craft persuasive and moderately detailed service descriptions for my marketing agency's website. Key Responsibilities: - Create compelling, persuasive, and engaging content for our range of services - Ensure the content is moderately detailed, providing just enough information for potential clients to understand the service offering Ideal Skills and Experience: - Proven experience in content writing, particularly in the field of marketing - Ability to write persuasively, with a clear understanding of the target audience - Prior experience in writing service descriptions is a plus - Familiarity with SEO principles is mandatory
I have a project in mind for the promotion of a website aimed at providing software development services in the web and mobile fields at an international level. The site present the services, the possibility of creating estimates directly from the site including the set of required characteristics. The project must be accompanied by a strong marketing campaign to increase visibility towards foreign customers. I await your proposal on how you would achieve the goal
I am engrossed in studying a company's customer, product, and trucks data for my PhD research. Contemporary businesses encounter a significant challenge wherein their delivery trucks often travel from one region to another with insufficient loads (Half of the trucks are empty), resulting in inefficient use of resources. My research aims to minimize the number of empty or partially filled trucks traveling to those areas, particularly in the last-mile delivery process. Below is a list of stores. I kindly request you to extract the dataset from one of the listed companies. The list of stores is prioritized in order. 1- IKEA (IKEA store that located in Saudi Arabia) 2- Home Centre 3- Home Box
The Job You will be responsible for : Handling inbound calls and emails in a professional manner. Resolving customer inquiries and requests and ensuring strong customer satisfaction. Working with various internal teams to ensure prompt and accurate order processing and delivery. Escalating customer feedback as required. Ideal Candidate You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Ecommerce / Marketplaces, IT Services and Retail industry. You possess excellent interpersonal as well as written and verbal communication skills. You are a strong team player who can manage multiple stakeholders You are adaptable and thrive in changing environments You pay strong attention to detail an...
...website will primarily serve as an informational hub for industry professionals, aiming to provide them with important details about my business. Here's what I require: Main Website Sections: - Home: This will be the first point of interaction, thus it should be engaging and informative. - About: This section should give a detailed account of who we are and what we stand for. - Services: A comprehensive overview of the services we offer Desired Skills and Experience: - Proficiency in web development - Experience in building informational websites - Understanding of UX/UI principles for professional industry audience - Capable of creating engaging, user-friendly layouts Your ultimate goal will be to create a website that is not only aesthetically pleasing but als...
I'm urgently looking for a skilled web developer to create a clean, minimalist one-page website for my company. Key Requirements: - The website should be one page only, containing all necessary information about my company, the services we offer and essential contact information. - The design should be clean, minimalist and professional, in line with current web design trends. - The site should be easy to navigate and responsive across all devices. Your Skills: - Proficiency in web development, specifically one-page websites. - Strong design skills with a focus on minimalism. - Experience with responsive design for cross-device compatibility. Please provide examples of your past work and let me know your availability. This is an urgent project, so I'm looking to get it...
...Descriptions: Your primary responsibility will be to work on the meta tags and descriptions of the website. This includes identifying and implementing relevant keywords, crafting compelling descriptions, and ensuring all meta tags are optimized for search engines. - Proven Track Record: I'm looking for someone with a solid track record of improving search engine ranking through effective meta tag and description optimization. Please provide examples of previous projects and the results achieved. - Understanding of SEO Goals: While enhancing user engagement and increasing organic traffic are important, my main focus is on improving the overall search engine ranking of my website. You should be well-versed in SEO strategies that align with this goal. Please note: - This proje...
I'm seeking a Sisense expert who can design highly customized, advanced analytics reports in Sisense Dashboards with Blox coding. Your primary focus will be on creating a variety of customer reports, based on invoice data and analysis reports. Key Responsibilities: - Creating advanced, highly-customized customer reports using Sisense Dashboards - Leveraging Blox coding to enhance the reports with advanced analytics - Ensuring the integration of invoice data and analysis reports into the reports - Implementing appropriate visualizations and data representations for optimal understanding - Ensuring the reports are user-friendly and easily navigable. The ideal candidate should have: - Proficiency in Sisense Dashboard designing, with a strong command over Blox coding. - P...
As I'm launching my fight w...Incorporate a high-quality video content integration: I have a few videos that I'd like to be prominently displayed on the website. - Implement a robust customer reviews and testimonials section: As a new brand, customer feedback is crucial to building trust and credibility. Other Information: - Product categories: My brand is launching with a limited number of products, roughly 1-3 categories. - Website should be designed to engage potential customers and strengthen my brand's identity. Ideal Skills and Experience: - Prior experience in developing Shopify websites for fashion or sports brands. - Strong portfolio showcasing video integration and customer review sections. - Experience in designing high-quality, engagin...
...Points: - The prime focus should be on creating a user-friendly design that encourages sales. - A customer reviews section is a vital feature. It's important for me that customers can leave their feedback on the products, creating a sense of trust and transparency. - The design should be modern and cater to a professional audience. Ideal Skills and Experience: - Extensive experience with Shopify web design and e-commerce websites. - Prior work samples that showcase your ability to design websites that drive sales. - Strong understanding of UX/UI principles and how to apply them in an e-commerce setting. - Experience in implementing and customizing Shopify plugins to accommodate features like a customer reviews section. Please share your portfolio and any relevant w...
Who we are Lezzat is an Amazon marketing agency based in Reading, UK and Athens, Greece. We are bunch of Amazon sellers ourselves that got frustrated with the process of selling on Amazon, decided to provide our services so others will not face the same problems. Our team constitutes of marketing specialists, designers, photographers & consultants that are here to alleviate the complexities of selling on Amazon. Some of the world’s most popular consumer brands and innovative start-ups are our clients. About the role We are looking for a focused, driven Amazon Account Manager. The ideal candidate stays on top of Amazon’s marketing trends, has experience with Amazon listings (including flat file expertise), product research and Amazon software tools. You will be requi...
I'm looking for a talented graphics designer to create engaging visuals for a series of signage projects. These include outdoor signs, indoor signs and vehicle wraps. The primary goal of these designs is to enhance our brand and promote our services. Unfortunately, I wasn't able to specify a preferred design style, but I'm open to suggestions based on your professional expertise. Ideal Skills: - Deep understanding of graphics design principles - Experience in designing for various types of signage - Creativity and versatility in design style - Strong understanding of branding and promotional strategies.
...requirements: - Expertise in SQL Server: You should be able to design, implement and optimize data warehouse solutions on SQL Server. Understanding data warehouse design principles is essential. - Data Integration: You'll need to work with some of our developers / power users to source data and establish automated integration; experience with integrating relational databases and APIs from web services is crucial. - Data Consolidation: You should be able to create a cohesive, consolidated dataset from these different sources applying appropriate design principles. - Medium-sized project: The data needing integration and consolidation is between 1GB and 10GB, so experience handling medium-sized data sets is ideal. Your main aim will be to ensure that the data warehouse is eff...
I run a software development company that offers web, mobile app, and custom development services to a diverse range of clients - small businesses, large enterprises, and startups. I've tried several marketing strategies, including online advertising, content marketing, and networking at industry events. However, I'm still not seeing the client growth I'm aiming for. I'm looking for a professional with experience in acquiring clients for software development companies. You'll need to devise and execute effective strategies to bring in new clients from the small business, large enterprise, and startup sectors. Key Responsibilities: - Analyze our current marketing strategies and propose improvements. - Create a tailored client acquisition plan for each of o...
I'm in need of an experienced freelancer who can provide employment verification services. The role of the freelancer would be to verify the employment dates and job title of a candidate. The results of the verification should be presented in a written report. Key responsibilities include: - Verifying employment dates and job title - Ensuring accuracy and reliability in the verification process - Compiling all the verified information into a clear and concise written report I'm looking for a professional with: - Previous experience in employment verification - Strong attention to detail - Excellent written communication skills - Understanding of the importance of confidentiality in this process The ideal candidate will be able to deliver accurate and time...
...presentation for showcasing our products/services. The presentation is not aimed at just giving information, but to attract and retain the audience's attention. Key Attributes: -I require slides with animations and transitions to keep the audience engaged. -The presentation needs to be professional, yet visually appealing. Ideal Candidate: -Fluent in English -Extensive experience in creating PowerPoint presentations -Detailed knowledge of PowerPoint animations and transitions -A knack for creative graphic design would be beneficial. -Taste for aesthetics and knowledgeable in the latest presentation trends. Your role would be all-encompassing - from creating the slide layout, choosing the right graphics, and inserting animations and transitions. This job is perfect...
I am looking for a seasoned professional to conduct a comprehensive market feasibility study for a new business venture focusing on AC systems. - Objective: The primary goal of this study is to assess the market demand and potential for AC sales and maintenance, evaluate the competition, and identify the target customer segments in the regional area. - Scope: The geographic focus of this study is primarily regional, so the ideal candidate should have experience in analyzing and understanding local market dynamics. - AC System Aspects: The business model is built around AC systems that are characterized by energy efficiency and sustainability, advanced technology, and a focus on affordability and cost-effectiveness. An ideal candidate should have a deep understanding of these elem...
... The flyer will be used to promote my services, connect with potential homebuyers, and engage our existing customers. Key Information: - The flyer should clearly showcase the various services offered by our mortgage brokerage firm. - It should prominently display our contact information, making it easy for potential clients to reach out. - We also want to include any special promotions or deals we're currently offering. Target Audience: - Homebuyers: The design should appeal to individuals who are in the market for a new home. - Existing Customers: The flyer should also serve to nurture existing relationships, encouraging repeat business. - People with a Home Loan: Our flyer should attract homeowners looking to refinance or access additional services. Design...
I'm in need of a skilled freelancer who can perform daily scraping of job titles from Indeed. Ideal Skills and Experience: - Proficient in web scraping, particularly from Indeed - Able to automate the scraping process on a daily basis - Competent in delivering data in CSV format Data Update Frequency: - It's essential that the scraping is carried out daily Delivery Format: - The scraped data should be provided in a CSV file Looking forward to your proposals.
I need an expert in digital marketing to help generate leads and boost sales. While the specific services required have not been decided, the focus should be on optimizing marketing efforts to target young adults aged 18 to 34. The ideal freelancer would bring a strong background in Social Media Management, SEO, and PPC Advertising. This versatility will allow us to pivot and adjust strategies as needed to ensure the highest level of success.
I need a hotel online management assistant to help me with managing my hotel operations online. Key Responsibilities: - Assist with room booking system - Help with customer service reply - Handle payment processing Ideal Skills: - Experience with hotel management systems - Proficiency in customer relationship management - Good communication in English and madarian
I need a PowerPoint presentation urgently. The presentation should encapsulate the essence of my garden landscaping business to appeal to potential clients and investors. Key Sections: - Company history: Brief but impactful introduction to our journey and ethos. - Services offered: A detailed description of the array of landscaping services we provide. - Project portfolio: Showcase of our past and ongoing projects, highlighting our expertise and range. - Pictures of the plants we provide: High-quality images of the plants we offer, to visually enhance the presentation. Ideal Candidate: I am looking for someone with: - Proficiency in creating compelling PowerPoint presentations. - Previous experience in creating company profiles, especially in the landscaping or rela...
I run a digital management office that offers the following services: - Website design and development services - App design and development services - Brand book design and development services - UI/UX design services - Digital transformation consulting - Business management consulting in the digital space Our prices are high, and considering that I am currently in a work crisis, I intend to take on projects from freelancing platforms while also defining new projects. All interested parties can express their interest and describe their services as a product with specific features. Note: All transactions will be conducted on this platform.
I need a Laravel expert to set up a Twilio account and integrate it with my Laravel customer support portal. - Twilio Account: - Sign up for a Twilio account to enable both sending and receiving SMS messages. The purpose of this is to enhance customer experience by allowing them to receive notifications or updates via SMS. - Laravel Installation: - Ensure you have a Laravel project set up. The project is primarily a customer support portal and will require the Twilio integration. - Twilio SDK: - Install the Twilio SDK for PHP for seamless communication and interaction between the Laravel project and Twilio. The project is intended to provide a reliable and efficient customer support platform, which is why the SMS integration is crucial. Ideal...
*PLEASE READ THE GOOGLE DOCK BELOW CAREFULLY AND CONTACT US FIRST IF YOU HAVE QUESTIONS* Details of our current project STACK can be seen here -> PRIORITY IS TO HAVE A DEVELOPER ON OUR TEAM (LONG TERM) THAT CAN FOR NOW ALSO WORK WEEKENDS AS WE HAVE SEVERAL EMERGENCIES TO FINISH URGENTLY. We will start with 5-10 small task in and then go to some smaller .NET t...for communication and to coordinate our work. To complete our tasks you will need to work with gitlab, Teamviewer, Zoom, whatsapp groups with our team leader, anydesk and other TEAM SHARING apps. If for any reason you can’t use ANY of these please do not bid or accept work as we will not work with developers our companies that limit their communications to only the different freelancing web services!
It’s online hotel booking management job! Not a developer job! I am looking for a full-stack staff with experience in managing online hotel system. Key Features: - Reservation Management: manage reservation on different includes a calendar view to visualize and manage bookings. - Claim Handling: be responsive handling of customer issues. -adhoc task upon discussed Ideal Experience: - Prior experience in managing hotel management systems or similar online management platforms is highly desired. - Good communication in English if you can speak mandarin it is an advance point. Please submit your proposal. If you're confident please provide a short introduction about yourself.
...features to it, which are as follows: - **Product Variations**: The plugin needs to support dropdown options, radio buttons, and color swatches for different products. - **Dynamic Pricing**: I require the implementation of quantity-based discounts, tiered pricing, and special pricing for specific user roles. This is crucial to cater to different customer segments and create a dynamic pricing structure that can help in boosting sales and customer retention. If you're proficient in WordPress development, particularly in customizing WooCommerce plugins, and have a solid understanding of e-commerce and pricing strategies, I'd love to hear from you. Your past experience with similar projects and your ability to deliver a high-quality solution within the given time f...
As a beginner with keen interest in Full stack Java Script developer, I am looking for a tutor with an impressive full stack development track record and hands on experience. Tutor must teach every facet from front end(HTML, CSS, JAVASCRIPT), back end(JavaScript), Git & Git hub,React.Js, Node.Js with , database(MongoDB/PostgreSql), API’s, web security, DevOps deployment, cloud services(Aws/Azure), Test and debugging and project management. On every check point tutor needs to give real world project experience by Building projects on top of them.
Project Description Objective: Conduct a detailed analysis of several 3D planner software platforms to compare their offerings and pricing structures. The goal is to provide a comprehensive, visually appealing summary that highlights key features, subscription plans, and costs associated with each software. Scope: Competitors: The platforms to be analyzed include Saninet 3D Planner, MATICAD DOMUS3D, PALETTE CAD, TILE LOOK, VISOFT, and SPARK VISION. Data Collection: Extract detailed information from the competitors' websites, focusing on: Price Features Customer Support Compatibility Cost Type of Subscription What is included in each type of subscription 3D Modeling Costs: Gather information about the costs associated with 3D modeling for new products, including the dat...
Need SEO professional to assist me with backlink building and guest post services. Must* Key Requirements: - (1) Domain Authority (DA) 30+ - (2) Backlink Website Traffic: 3000 - (3) Relevance: Sleep, Wellness, Health Please send 5 backlink URL and price for each
I'm looking for a talented designer who can give my freelancer profile a fresh, creative spin. I want to stand out from the crowd and impress potential clients with a unique and unconventional bio and description. Ideal Skills: - Experience in UX/UI design - Proficiency in copywriting - Creativity and out-of-the-box thinking Key Points: - Your redesign should prioritize improving the user experience on my profile. - The focus will be on revamping the profile bio and description specifically. - The style I'm looking for is creative and unconventional. I want to captivate visitors with something unexpected yet professional. Please showcase your previous work and explain how you'd approach this redesign to help me decide on the best fit for this project.
I need a professional to handle incoming calls from potential real estate buyers. - Your role is performing customer service and collecting information about their buying preferences. - The ideal candidate will answer less than 10 calls per day as needed for 8 hours. 5 days per week - some days will be less than 5 calls - You will need to collect the following from each call: - Buyer's contact details. - Property preferences: type, location, budget. - Timeline for their purchase. - Specific property types my buyers are interested in are: - Residential Homes. - Apartments/Condos. This position requires excellent communication skills, a good telephone manner, and the ability to understand and collate key information. Experience in real estate or sales is an...
I'm seeking a proficient freelancer with experience in business and customer acquisition. The ideal candidate can provide an effective strategy to get my ship equipment company approved in the vendor lists of specific companies. Your focus will be primarily on: - Leading maritime transport companies - Major offshore companies - ship owner / vessel owners Key qualifications for this project include: - Strong networking and relationship-building skills - Ability to identify and navigate the necessary processes to achieve vendor approval As part of this role, you'll be responsible for: - Guiding my company to become an approved vendor with Shipping Company (MSC) - Leveraging our ship owner certification to help gain approval and navigate industry processes Your work ...
...traffic to our website. Key Requirements: - Tech Influencer: Your audience must be interested in technology and your content should resonate with this niche. - YouTube: You should have a strong presence on YouTube with a sizable and engaged subscriber base. Your Role: - Introduce our services in a compelling, authentic and engaging way. - Drive viewers to visit our website to learn more about our offerings. Ideal Skills and Experience: - Prior experience in influencer marketing, especially related to tech services. - Proven track record of driving website traffic through YouTube campaigns. - Excellent presentation and communication skills. This is a fantastic opportunity to be part of our creative team and contribute to the success of our campaign. If you're pas...
Background: King Faisal Hospital Rwanda (KFH-R) is a leading healthcare institution in Rwanda, renowned for its commitment to providing quality healthcare services to the community. In line with its vision for growth and expansion, KFH-R is transforming into an academic health sciences institution with a global impact, Africa Health Sciences University (AHSU). AHSU is an accredited institution that will train the next generation of health professionals across medicine, pharmacy, nursing and midwifery, laboratory technology, radiography, and other allied health professionals. Objectives The primary objective of this project is to develop a comprehensive branding strategy and implementation plan for Africa Health Sciences University (AHSU). The key objectives include: Develop a new...
I'm looking for a video editor to help me with a personal project. The end result should be a documentary style video. The raw footage will already be provided, and I don't need voice-over services. Key requirements include: - Proficient video editing skills - Ability to create a documentary style video - Experience with personal projects is a plus This project is a great opportunity for an editor who enjoys working on personal projects and has a knack for storytelling.
I'm in need of a skilled developer who can build a SaaS-based application with React JS. The application will serve as a landing point for new customer to know more about our organisation Key Requirements: - Development of a SaaS-based application with React JS Ideal Skills and Experience: - Proficiency in React JS - Experience in SaaS application development
I run a Business Solutions Company that focuses on building business credit and funding, services to small business owners through an online platform. To improve our reach, we need an expert who can effectively market our business and product through online advertising and social media. You'll be working to increase our client base, specifically through social media marketing, and content writing etc.. Relevant experience with these industries is a plus. Key skills and experience: - Proven track record with digital marketing - Knowledge of online advertising platforms - Social media strategy and implementation - Understanding of our target audience: small business owners. - Assist in Onboarding new clients to the Credit builder program Your main goal is to make our service...
I'm looking for a skilled developer to help integrate the DropzoneJS library into my project in full. I have integrated demo ve...- Adherence to best practices for user interface design and user experience Ideal Skills and Experience: - Proficiency in JavaScript and relevant libraries, particularly DropzoneJS - Proven experience with front-end development and UI/UX design - Ability to integrate new functionalities to existing codebase Validation: - Start your quote with "Validation Stable MARK" to prove you read the description Please note, the files uploaded via DropzoneJS are for demonstration purposes only. They will not be actually uploaded to any specific server or cloud service. The main focus is on the successful implementation of the drag and drop function...
i need to great wordpress site with elementor with FREE THEME I like to show the website FIRST SHOW ME WITH FIGMA. i t will be e landing page with 6 site maximum.
I am seeking an expert call boy to provide a range of services and companionship to lonely women. The ideal candidate should be a good listener, physically fit, and well-groomed. Key Responsibilities: - Providing personal services to women, including massage. - Offering engaging conversations and companionship. - Ensuring a high level of professionalism and discretion at all times. Ideal Skills and Experience: - Extensive experience as a call boy, particularly with women clients. - Strong communication skills and an empathetic, attentive nature. - Proven physical fitness and grooming. - The ability to maintain a high level of confidentiality and respect for boundaries. Your professionalism and ability to create a comfortable and enjoyable experience for our clients are ess...
I'm in need of a skilled animator who can bring life to a 2D character in a realistic style. This animation will be used primarily for entertainment purposes. Key Points: - The style must be realistic, not cartoon or anime. - The animation is intended for entertainment, rather than marketing or educational content. - Voice-over services are not required. The ideal candidate for this project would have prior experience in: - 2D character animation, particularly in a realistic style - Creating animations for entertainment purposes - Excellent understanding of character expression and movement - Strong visual storytelling skills - Proficiency in relevant software and tools
