Research - Genesys Call Centre Reporting and Analytics suite
$14-30 NZD
Completed
Posted over 9 years ago
$14-30 NZD
Paid on delivery
I would like someone to do internet based research on Genesys Call Center - Reporting and Analytics suite.
I would like screen shots and white paper focusing on Genesys Reporting and Analytics suite only not the core product.
This research should include:
1) Any web articles links on the Genesys Reporting and Analytics suite ( My focus is the reporting and analytics suite ) Limit this to 20 relevant links
2) Installation and configuration manuals
3) I would in particular like screens shots of the product ( Reporting and Analytics suite)
4) Case studies of the Reporting and analytics suite.
You may find information on their site and over the internet..
WHO Makes this product:
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Genesys is the global multi-channel customer experience and contact center solution leader. Our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.
Over 4,500 successful customers tell the story best. Here are a few.
Since our inception in 1990, Genesys has been the pioneer in advancing customer service. Creating one of the world’s first highly scalable computer telephony integration (CTI) solutions, our earliest innovations enabled call center agents to concentrate on resolving a customer issues, not repeating questions they’ve already answered. Today, our solutions provide maximum insight into (and control over) Contact Center operations.
Dear Employer!
I am sure you will find me your suitable and perfect freelancer to do this research project on 'Genesys Call Centre Reporting and Analytics suite'. I have lot of experience in this area and have done lot of similar research project.
So, a thorough in-depth research I will do for this project to find web articles links, screenshots etc. on Genesys Reporting and Analytics suite.
Regards!
SM
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I am a thorough researcher and fact-checker, I thrive on making sure no stone has been left unturned and that all information is accurate. I put that same confidence into the writing I do for others. You can rest assured that your manuscript will never be used as a sample and that I respect complete confidentiality. I have been asked many times to submit a sample edit of my work. Rest assured, while some contractors will offer an entire manuscript, I will not release so much as one sentence. I've lost several opportunities because of this but confidentiality is paramount. I am a detail and deadline oriented writer and editor. Editing and proofreading every day for the past 28 years has helped me to develop a keen eye for even the most innocuous error. I have always had a love affair with the written word and I treat each project as if it were my own. I work until you are completely satisfied. I've only been on Freelancer for a short time and I have already established myself as someone who delivers what is promised. References, as well as writing and editing samples, are available upon request.