Hi there, I am a Senior Salesforce Consultant, Solution Architect, and Developer with 7+ years of experience in Salesforce. I have strong knowledge of Salesforce Architecture, Design, and Development along with experience in Salesforce configuration and customization.
I can certainly help you out in this. I have hands-on experience in Computer Telephony Integration (CTI) for Salesforce. I can Integrate CTI with over 10+ Cloud Phone Systems, Desk & Enterprise PBX's. I can build and integrate CTI systems with all versions of Salesforce, I can also provide a base to create customizable softphones integrated with the Salesforce console itself.
Using Computer Telephony Integration (CTI) for Salesforce, I can do all kinds of fun stuff, such as the following.
- Real-time Call Analytics Dashboards, Call Tracking, Call Monitoring
- Call Recording & Call Reporting
- Lead Management, Lead Distribution & Lead Enablement.
- Customer Service, Support and Inside Sales Software.
- Send customized SMS messages to Leads and Contacts associated with a Campaign.
- Message one on one with Contacts from their Salesforce record page.
I believe communication is key to any successful project, and I’d like to start things off on the right foot but suggesting we schedule a phone call to discuss the project further.
Thanks & regards,
Piyush