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Native Italian speaker needed for Amazon Customer support service

$10-30 USD

In Progress
Posted over 8 years ago

$10-30 USD

Paid on delivery
Hello, we are based in germany but are also selling our products on Amazon Italy, France, UK and Spain. We need your help for the customer service of our italian customers. We looking for a long time cooperation with you. Following need to be done: - You need daily 10-20 minute of time so you can answer our Customer emails. They always need to be answered within 24 hours. Most of the time you can use text templates so it is just copy and paste. - It is very important that all emails are answered professional and that all answers of customers are answered. - In some rare cases (1-3 per month maybe) it is necessary to call the customer by phone. For example when customer is angry or not satisfied with a order and leaves bad feedback for us on amazon. Then you need to call her and handle the problems with her so she removes the bad feedback again. - If you have questions or need any help we are always there for you. So communication between you and us is very important. - We will forward all the amazon italy emails to your email address so you can answer all from there. We will pay you 2€ for every email that you send to the customers. For 90% of the emails you can use text templates that you just need to copy and paste to the customer. And we will pay you 8€ for every customer that you need to call. In some rare cases it is necessary to call customer 2-3 times to handle the problem but in most situations one short call should be fine. thank you
Project ID: 8682899

About the project

36 proposals
Remote project
Active 9 yrs ago

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Good afternoon, my name is Roberta, currently living in Denmark but born and raised in Italy. I have previous experience in handling customers and their (possible) complaints. I have been working for a big restaurant franchisee in London for a bit over four years and I was in charge of secretary duties and internal communication, so I am used in communicate efficiently and talking with people over the phone and emails. I also worked in Italy as an assistant for an interior designer, therefore my organisation and managerial skills are on point :) Further more, I have a journalism degree from London MET University, a tiny proof of my good communication skills. I am EXTREMELY interested in working for/with you. I'm absolutely fine with you payment terms. I really hope to read from you soon. Get back to me if you are interested in my CV or any further information. Thank you very much for your help. Regards Roberta, ready to start when you are ;)
$15 USD in 1 day
5.0 (2 reviews)
4.9
4.9
36 freelancers are bidding on average $22 USD for this job
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Hello sir, Most experienced and professional native translators of my team are ready to work on your project. With my experience of 3 years and 700+ translation projects i can assure you the best quality translation possible. You will get it done before the deadline. If you want something changed in the translation we will do that until you are satisfied. Best quality translation and Client satisfaction is most important for me. can u tell me please how many words are there in total? so that i can adjust my bid. Eagerly waiting for your response. Thank you.
$24 USD in 1 day
4.9 (2591 reviews)
9.6
9.6
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Hello Sir, Native translator is ready to work with you. We ensure the quality, deadline and best price for your project. 100% human and accurate translation guaranteed!! We offer professional human and high quality manual translation service of different languages. We use native, professional, educated and well experienced translators to ensure highest quality. Your project will be completed by native and experienced translator. We can assure you of perfection of our work. YOU DON'T NEED TO PAY US IF YOU ARE NOT HAPPY WITH OUR WORK. You will certainly be satisfied with the outcome of the project. PLEASE LET ME KNOW HOW MANY WORDS ARE THERE IN TOTAL, SO THAT WE CAN ADJUST OUR BID. Eagerly waiting for your response. Regards!!
$15 USD in 1 day
4.9 (1043 reviews)
8.9
8.9
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Hello, I am an Italian journalist with over 28 years experience in translations to and from English; I have also worked as customer service assistant for many years and I am interested in your job.
$25 USD in 1 day
4.8 (308 reviews)
7.4
7.4
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A proposal has not yet been provided
$30 USD in 1 day
4.9 (48 reviews)
6.6
6.6
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I am a native speaking Italian employee, I work in the sales deparment of an Italian multinational, my everyday work involves technical and commercial translations from italian/english to german and viceversa, including technical manuals, brochures, technical documents, and the sales assistance for the area manager of the company. Beside this I have my own activity as a freelance translato.r Feel free to contact me to discuss about it, I would be glad to perform the job for you. Regards
$30 USD in 3 days
5.0 (131 reviews)
6.5
6.5
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La propuesta todavía no ha sido proveída
$25 USD in 3 days
4.9 (110 reviews)
6.4
6.4
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Hello there! My name is Sabrina and I'm Italy based, bilingual Italian and English and I'm available for the job. I'm a part-time worker so I have plenty of time to challenge myself into some other project. If needed I can work with both my pair of languages. I'm actually used to deal with people as I work at the Lost&Found bags of an international airport and we're pretty used to angry people! If you think I may be the right person for you don't hesitate to contact me here! Thanks and have a nice afternoon/evening! Sabrina
$25 USD in 3 days
5.0 (5 reviews)
4.2
4.2
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Hello, I'm Walter from Udine and I'm Italian native speaking I am a professional audio engineer and musician. I have over five years experience composing mixing mastering and editing music and other audio and I have a degree in Music Technology and Production. If you give me more information, I'll make you your personal demo. All the bids include a satisfaction guarantee, means; I will work on it until you are 100% satisfied. Open the chat! I work step by step with my employer Read my review. Please, give me a feedback. Thanks
$35 USD in 1 day
5.0 (10 reviews)
4.4
4.4
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Hi, I'm Giovanni. I'm a native italian student (but I also work as a translator), living in Tuscany. I would be very glad to cooperate with you. I can assure reliability and professionality, answering all answers in the proper manner. I really hope to be contacted from you soon. Kind regards, Giovanni
$15 USD in 1 day
4.7 (3 reviews)
3.6
3.6
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Hi, my name is Pierluigi. I usually transalte from English to Italian, but I've experience in constumer services. I'm very interested in this project. Please contact me for details.
$10 USD in 3 days
5.0 (5 reviews)
3.5
3.5
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Hi there, i really like this opportunity. My name is Marco and i work as freelancer translator and digital analyst in Western Union. During my daily job i usually speak with customers via email and via phone, using scripts or writing personally, that's why i believe that i will perfectly fit this job. How would you like to proceed? Would you like to have a trial period? Sincerely Marco
$25 USD in 3 days
4.5 (5 reviews)
2.5
2.5
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I've been a customer service agent for 7 years. I've underwent British, American and Australian accents. Notably, I've worked for companies like Lycamobile(Australia, UK), Telstra(Australia), AT&T (USA) in technical and non-technical projects. I've handled sales, technical, non-technical, quality checking, and multiple other streams in this field. Won the best team player and employee awards for 3 years consecutively and was selected as a Subject Matter Expert and then a Trainer. I've trained about 300 candidates so far in multiple projects and they are still the best performing customer service agents on the company. I love customer service and talking with people. I can be the best fit for the job proving to be reliable, efficient and fast at what I do. I'm also proficient in Microsoft Office Tools if that is required. I've worked in EST, and CST time zones and very flexible with shifts.
$25 USD in 1 day
5.0 (2 reviews)
2.2
2.2
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I'm an Italian native speaker with a Bachelor's degree in Modern Literature and a Master's degree in Philology. I have experience in this kind of job so don't hesitate to contact me.
$35 USD in 3 days
5.0 (4 reviews)
1.9
1.9
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Thank you for your kind offer. Waiting for further details to do the job. Best Regards Giusi Pennisi
$20 USD in 3 days
5.0 (1 review)
0.6
0.6
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Hello, I am a professional translator and I have worked for many years in the customer service department. I also ocasionally shop on amazon, so I would enjoy this experience and I am immediately available! thank you for considering my application! Regards, Roxana
$20 USD in 1 day
5.0 (1 review)
0.4
0.4
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Non hai ancora fornito una proposta
$25 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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Non hai ancora fornito una proposta
$25 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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I'm an italian native speaker with experience in customer complaint management. Right now I'm not working so I have plenty of free time to answer the emails. Best regards
$10 USD in 1 day
0.0 (0 reviews)
0.0
0.0
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La propuesta todavía no ha sido proveída
$30 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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As a student, I have a lot of free time, so I'll be able to respond to your Customer emails in less than 24 hours. I'm a very social person so no problem with calling customers by phone, when it is needed. I also have knowledge in the field of woman dresses cause I'm interested in fashion and my mother own a shoes shop for women :) Contact me so we can discuss it in detail. Cheers!
$17 USD in 1 day
0.0 (0 reviews)
0.0
0.0

About the client

Flag of GERMANY
Hamburg, Germany
5.0
85
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Member since May 30, 2008

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