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Improve OsTicket support center + Migrate from Zendesk to OsTicket

$15-25 USD / hour

Completed
Posted over 4 years ago

$15-25 USD / hour

Dear, for our customer : 1. We need a ZenDesk / OsTicket professional to help us improve the new OsTicket support center on [login to view URL] (create tickets categories, customers groups, rules, macros...) 2. And in a second time, we need him to help to migrate many Zendesks like [login to view URL] to new OsTicket support centers: - ZenDesk FAQ help (knowledgebase) articles and categories, similar to - Tickets categories - Customer groups - Elaborated rules (copy our existing on Zendesk) - Pre-made answers with dynamic fields (Macros) - canned responses with rules Please to apply confirm that you know Zendesk extremely well, we need a real professional for this, thanks.
Project ID: 23276209

About the project

10 proposals
Remote project
Active 4 yrs ago

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Hi there, Thanks for inviting me for your job. I'd really like to work with you on OSTicket if needed. My name is Sharad and I am a PHP developer with 6-year experience. I have worked on many OSTicket, web projects from easy to very complex. I have done many customizations to meet client's requirements. You will get all the expected stuff like a great professional service and fast turn around, at a bit less, and I get a bit more exposure. Here are the links to my latest OSTicket projects, OSTiket 1.10.1 [login to view URL] [login to view URL] Upgrade & Migrate from 1.6ST to 1.10.4 Responsive [login to view URL] [login to view URL] OSTicket 1.11 (MSD(Medical Service Department - Ministry of Defence). Riyadh, Saudi Arabia) [login to view URL] [login to view URL] OSTicket 1.10.4 (Rimon LAW) [login to view URL] [login to view URL] OSTicket 1.11 (MOIA(Ministry of Islamic Affairs), Riyadh, Saudi Arabia) [login to view URL] [login to view URL] OSTicket 1.11 [login to view URL] [login to view URL] If the above offer sounds like something you would be interested in, I'd love to hear from you. Regards, Sharad Panchani
$15 USD in 40 days
5.0 (1 review)
3.8
3.8
10 freelancers are bidding on average $19 USD/hour for this job
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Hi there, I understand that you require a ZenDesk professional to migrate from ZenDesk to OsTickets. However, OsTicket will be new for me and will require around 6-8 hours to understand it. I am a professional freelancer having experience in the ZenDesk and can help you migrate. Checkout my portfolio page to know more about me and to assess the quality of services I render. Let's get on the freelancer chat for a detailed discussion. Thanks.
$15 USD in 40 days
5.0 (2 reviews)
2.9
2.9
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Hello there,. We are expert in customer support services and also know about zendesk customer portal and all the features of zendesk
$22 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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I am a multilingual guy writing to apply for your newly created position for a Customer Service Representative. I am confident that it will suit a driven professional like me who is always willing to thrive in any job environment. I am optimal for this position because I have the experience that assures the highest level of customer satisfaction, since one of my main priorities is to provide the customer an effortless experience, through guidance, support, and professionalism. The key to my success as a customer service representative is my ability to assist customers with enthusiasm in high-pressure situations since I consistently assist every customer in a particular way and as if that will be my only customer of the day. Aside from my customer service, tech support and sales competencies (email, phone, and chat), I am a true team leader who can lead and motivate high performing people for reaching metrics and targets. Finally, I would like to say that I am very interested in the position and to be part of your team. If you consider there is a mutual interest, I would definitely welcome and appreciate the opportunity to set an interview with you in order to learn more about your company and the requirements of the vacancy. Yours sincerely, Saul Hernandez Italy Tel: +39 371 389 2489
$15 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have good knowledge on support desks and CRMs. Currently I'm working on TOPdesk which is similar to Zendesk. And I have previous work experience with Zendesk. I have 2+ years experience in this Relevant Skills and Experience Currently I'm working on TOPdesk which is similar to Zendesk. And I have previous work experience with Zendesk. I have 2+ years experience in this
$22 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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Hi there, We would like to propose our services for this project. We have skilled team persons proficient in customer support and services domain. We also have graphic designers, Front and back end developers , SEO and digital marketing experts and associates. Please allow us to discuss more on it. Regards, Team Orbital
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, good day! I know Zendesk pretty well as I worked as an email and chat customer service using it for almost 3 years. I also know how to collect the good data from it and adjust some settings like adding a macro, adjust the time, etc. I am pretty confident that this job is meant for me. And since my freelancing career was just starting, I can do $5 per hour for this job :) Just message me anytime. Thank you so much!
$15 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I believe that with my experience in customer support/customer service using the Zendesk will definitely help to accomplish this task with high quality and within the given timeframe.
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Dear Sir/Madam: I saw your job post and I would like to express my interest to apply as a Customer Service Representative. I believe that my background in building strong customer relationships for more than makes me a good fit for this position. My experience in the service industry for more than 3 years has taught me how to both reach and exceed customer expectations and provide services that they can count on. I am a focused and a goal oriented person, and I am always willing to go beyond the minimum expectations to make sure I serve customer needs. I approach new situations with enthusiasm and enjoy the challenge of learning something new in my work. I have experience in Technical support and I know how to use tools such as Zendesk, GitHub, Magento and Adyen. My background and proven commitment to creating strong customer relationships make me an ideal candidate for this position. I would be very happy to get the opportunity to discuss this customer service position and my qualifications with you. Thank you for your consideration of my application, and I look forward to hearing from you soon. Sincerely, Hansen Paras
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of PHILIPPINES
BULAN, Philippines
5.0
10
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Member since Aug 9, 2019

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