Australia email jobs

I'm in urgent need of an HTML email signature expert. My requirements are as follows: - Compatibility: The signature needs to be compatible with Outlook. It should display correctly and consistently across these versions. - Content: The signature should include my name and job title, my company logo, and my contact information. - Deadline: I need this completed ASAP. I'm looking for someone with proven expertise in creating HTML email signatures that work well in Outlook. Please make sure to include in your bid examples of past email signatures you've designed.

I'm in urgent need of an HTML email signature expert. My requirements are as follows: - Compatibility: The signature needs to be compatible with Outlook. It should display correctly and consistently across these versions. - Content: The signature should include my name and job title, my company logo, and my contact information. - Deadline: I need this completed ASAP. I'm looking for someone with proven expertise in creating HTML email signatures that work well in Outlook. Please make sure to include in your bid examples of past email signatures you've designed.

I'm seeking an experienced email marketer for an initial task of sending follow-up emails to a small group of past clients. The primary objective is to encourage these clients to settle their pending payments. Key Requirements: - Regular Email Follow-Ups: I'm looking for someone who can send emails to this group of clients five times a day for a duration of 30 days. - Effective Communication: Your emails should be professional, engaging, and persuasive, aiming to prompt clients to take action and clear their dues. - Results-Driven: The success of this initial project will determine future collaborations. If these emails result in clients making payments, you'll be offered further work and regular pay for follow-up work, potentially extending to other communi...

I am looking for a SEO & Marketing professional to boost the online visibility of my website. - Identify and implement strategies to increase website traffic and improve search engine ranking. - Suggestions to enhance conversion rates are also welcomed. The ideal candidate should have prior experience in SEO, digital marketing, and a proven track reco...engine ranking. - Suggestions to enhance conversion rates are also welcomed. The ideal candidate should have prior experience in SEO, digital marketing, and a proven track record of successful campaigns. Please only apply if you're based in the US or Canada. You can check my website: and suggest your plan. No autobids. Experts needed ONLY from US, UK, Canada, Australia and UAE. Others please DO NOT APPLY.

i am looking out for SMTP and Technology expert who can help build an email verification platform like “MillionVerifier '’ and “Neverbounce” "listclean". 1. **Validate Email Addresses:** The platform should be able to cross check every submitted email address and validate them to confirm legitimacy. 2. **Spam Check:** There must be a provision to check and detect spam emails and effectively filter them out. 3. **Remove Invalid Emails:** The system should have the ability to remove invalid email addresses from any uploaded list or one-by-one input. 4. Hard Bounce. 6. Invalid Syntax 7. Toxic Domain 8. Abuse Email 9: API 10: Including All features site Accuracy is extremely vital to this project and the syste...

I urgently need to extract the emails from Excel and place each one in a separate cell. In the image, you have an example of what I want.

I'm looking to build a website that shares features with except it is only limited to digital services category focusing on the australia market only. Not all of the categories of The site should include the following: - Search Functionality: Users must be able to search for services easily, with the results being displayed in a user-friendly manner. - User Profiles: Professionals should be able to create profiles with personal information, their services, and possibly reviews from clients. - Reviews and Ratings: Users must be able to leave reviews and ratings for the services they've received. - Similiar token purchase set like I'm not certain about the exact number of pages the site will have, so I'm looking for a developer who can be flexible with the d...

As an Internet marketer, I'm looking for a specialist to further develop and fine tune a bulk cold email marketing software specifically for windows. Here are some requirements that I consider crucial: I assume the freelancer has substantial experience in advanced software development, particularly in email marketing software. Excellent understanding of Internet marketers' needs is also expected. Need to complete first version of software and can implement their thoughts/inputs as well to improve the software and its email inbox delivery. For next version we will pay as well also We pay monthly maintenance for the software.

...impact investment sector. - Reach out to prospective clients through email marketing and contact forms - Clients location: Global (but ideally has experience in reaching out to healthcare businesses internationally) - Primary sector focus is Healthcare for both, Small businesses and non-profit organizations The ideal candidate for this role has previous experience in international client outreach, particularly within the impact investment industry. Proficiency in email marketing and a proven track record in successful lead generation are also vital. We have a list of 2,000 potential investors for a startup client of ours. We need you to contact about 100 organisations a day, using ChatGPT for customization of the email. Once they reply, answer with a reply, and ...

I am looking for a seasoned expert proficient in email marketing, particularly with using Brevo or a similar cost-effective platform. The primary goal of this project is to create a pop-up form for promoting a product or service. The successful freelancer should be familiar with: - Designing pop-up forms - Implementing Email Marketing Automation workflow - Creating catchy Design - Setting up automated responses and replacing them with current default templates in woo-commerce. This work has to be done professional/clear / no mess-up at backend.

****PREFERENCE FOR PORTUGUESE SPEAKER****** WE ARE AN AUSTRALIAN GROWING ECOMMERCE THAT HAS BEEN OPERATING FOR 4 YEARS WITH BRAZILIAN OWNERS. We are a dynamic company in the camping and outdoor niche, committed to enhancing the outdoor experience with high-quality products. Operating in the USA, Canada, Australia, Germany, and the UK, we focus on empowering customers with innovative digital marketing strategies. Role Summary: We are seeking a Part-Time Remote Paid Media Specialist with a passion for numbers and a track record of managing and optimizing Google Ads and Facebook campaigns. This role suits individuals who thrive on using data to inform strategic decisions and achieve measurable results in advertising. Key Responsibilities: Strategically plan and execute paid ...

I am looking for an expert who can do email marketing. Key Requirements: - Platforms: The accounts should be created on Yahoo Mail, Outlook, and more. Up for suggestions about other respected platforms. - Email ID Preferences: They should both look professional and be easy to recall. Non-convoluted names are preferred. - Email ID Format: I want the IDs to incorporate the user's first name and last name initials. Ideal Skills: • Familiarity with various email platforms • Creativity in designing memorable and professional usernames using initials. Experience in similar projects will be an advantage.

I'm in need of a skilled graphic designer to rework exisitng packaging concepts. Editing Illustrator files and updating as information is refined. I am looking for a designer based in Australia. Key Requirements: - Focus on luxurious aesthetic: The packaging should appeal to customers seeking high-end, exclusive products. - Minimalist design: The design are clean, uncluttered, and elegant. Ideal Skills and Experience: - Proven experience in designing packaging for beauty or luxury products. - Strong understanding of the principles of minimalist design and luxury branding. - Proficiency in graphic design software to create visually compelling packaging. The successful candidate will have a strong portfolio showcasing similar projects and will be able to demonstrate a ke...

As an Outlook user, I am currently experiencing issues with my emails being sent to spam. I need a skilled professional to help me fix the problems with my MX records that's causing this. I'm yet to try modifying my Sender Policy Framework records, so expertise in this area would be vital. Ideal Skills: - Experience with Outlook email system - Proficiency in managing MX records - Understanding of email spamming issues - Knowledge of SPF records Required: - Diagnosis of the current MX records issue - Solution to prevent emails from being sent to spam - Guidance in modifying SPF records if needed

...to 10 cold email accounts. This project does not entail content creation; I am well-prepared and have all the content ready. Your tasks would include, but are not limited to: - Email Provider Recommendation: While I do not have a particular email provider in mind, I'm open to your suggestion based on your expertise and previous experiences. Gmail, Outlook, or Yahoo Mail could be a choice, but I'm not limited to these. - Account Configuration: Setting up 6 to 10 email accounts ready for a cold email campaign. Ideally, you have a strong background in digital marketing, specifically email marketing, with a proven track record in similar projects. Furthermore, you should have an excellent understanding of internet and email pro...

I'm looking for a professional who can help me set up an effective Zoho email campaign system. The core goal of the campaign would be to increase product sales, with a specific focus on middle-aged adults (35-54 years). Key Responsibilities: - Utilize the Zoho Campaigns platform to design and set up a series of targeted email campaigns. - Ensure the content and messaging is tailored to resonate with middle-aged adults and drive sales. - Implement a tracking and analysis system to monitor the performance of each campaign and provide insights for future improvements. Skills and Experience: - Proficiency in Zoho Campaigns, with a proven track record of setting up successful email campaigns. - Strong understanding of email marketing best practices, particular...

I'm looking for a savvy marketer to elevate my website's traffic using email outreach. - Target Audience: Primarily, my audience falls within the age range of 20 to 60 years old. Understanding their preferences and tailoring the message accordingly is essential. - Content: I'm interested in incorporating promotional offers in the emails. The goal is not just to inform my audience but to incentivize them towards visiting my site. Ideal candidates will have experience in: - Email marketing strategy, ideally with a focus on driving traffic. - Segmenting and targeting audiences effectively. - Crafting compelling, engaging copy for promotional emails. Ultimately, I'm looking for a freelancer who can help me convert my email campaigns into tangible ...

...redesigned with images, html, much more exciting creatives. Initial Email (2 hours): Emphasize the 12-month warranty, fast delivery options, social proofing(trustpilot, yotpo, google feedback) and quality assurance(deep cleaned and thoroughly tested). Include a personalized message with a clear CTA to complete the purchase. Second Email (12-16 hours): Highlight the trade-in opportunity(same day payout if they trade in old console, free label to send item in, best value for their old console) and potential discount on a new purchase(we will give free next day delivery discount code). Reinforce the value of upgrading to a refurbished console(get them excited to buy the item they originally wanted), use great creative Third Email (24 hours): Create urgency with a l...

I am in need of an expert who has access to Rocket Reach for email procurement. Unfortunately, I do not have information on industry targeting or the exact number of emails needed at the moment, but this will be provided during the project process. Important skills: - Experience with Rocket Reach - Attention to detail - Experience in lead generation and email mining Please be prepared to discuss your approach to these tasks.

I'm in need of a website for my new construction company. I also require a company email address to be integrated into the website. The project is on a tight deadline, and should be completed within a month. The key features I want for this website are: - Project Gallery: To showcase our past and current projects to potential clients. - Contact Form: A way for prospective clients to reach out to us easily. - Testimonials: A section to display positive feedback from our satisfied clients. The ideal freelancer for this job should be proficient in web development, with experience in building professional, responsive, and user-friendly websites. Experience in integrating email services with websites will be a plus. Please only apply if you're confident you ...

Scrape specfic business Email Database from google map and ther online directories

Job Description: We are seeking a highly organized and proactive professional to manage our social media platforms and handle administrative duties, including email correspondence. The ideal candidate will be responsible for creating engaging content, responding to emails promptly, and organizing necessary bookings. Key Responsibilities: - Update Instagram, Twitter, and LinkedIn with both promotional and educational content three times weekly. - Create engaging posts using both images and text, adhering to brand guidelines. - Monitor emails, respond as needed, and prioritize urgent communications. - Manage social media scheduling using tools such as Hootsuite or Buffer. Additional Tasks: - Handle ad-hoc tasks as requested, including urgent matters such as registrations and other...

I am urgently in need of someone with extensive Wordpress skills to make some quick changes to my site. The project involves: - Fixing the Contact Us form so responses are sent to my specified email address. You will need experience with form routing on Wordpress. - Realignment of multiple header elements: the logo, navigation menu, and contact details. The needed changes require proficiency with Wordpress layout configuration. This job requires immediate attention. Please bid only if you can start right away. Thank you.

Looking for a CPA from Philippines with strong English skills, multi-years work experience in Xero, QBO, MYOB, Sage for US/Australia/NZ companies. Tax filing experience would be an added skill. Overall engagement would start small but can grow into a full time engagement depending on the quality of work delivered. The role would entail shift working and the work hours will be a function of client requirements. (PH night shift/early morning shift). Only looking at Individual Freelancers, team bids will be rejected. If this description excites you, happy to chat. Experience in automation in accounting and comfort with writing accounting / finance content preferred. The price range quoted is monthly price range.

...and increasing brand awareness for my ladies fashion website. Key Responsibilities: - Implementing effective social media marketing strategies on Instagram, Facebook, and Pinterest. - Creating engaging content tailored to the target audience of women aged 18-25. - Maximizing reach and engagement through innovative campaigns and community management. Ideal Candidate: - Located in Melbourne, Australia for potential in-person meetings and better understanding of the local market. - Proven experience in social media marketing with a focus on Instagram, Facebook, and Pinterest. - Understanding of women's fashion and the 18-25 age group. - Strong analytical skills to interpret data and adjust strategies accordingly. - Excellent communication and collaboration skills to work eff...

I am seeking a skilled data miner for a project involving business data extraction from the Yellow Pages. Specifically, I am interested in the category of 'Equipment Hire in Australia'. The scope of the data to be extracted includes: - Business Names - Phone Numbers - Physical Addresses - Email Addresses This project would be ideal for freelancers who have experience in data mining, data extraction, scraping Yellow Pages, and processing information through Python, R, or a similar language. Knowledge of the business environment in Australia would be a plus. Please note that accuracy is paramount; I need the completed dataset to be as error-free as possible. Looking forward to reviewing your bids.

Hi! Your job 1. Go to a website (url in brief) every day to every other day 2. On that website click a link to open another website. This website is NOT live/active yet. 3. Open the list of names we have (about 30 names) 4. If one of the names from our list is listed on the website then send an email to us (not to the person) 5. Allow us to add names to the list, change where the email is sent, change body of email and when the scraping starts/stops as well as frequency (daily or every other day).

...freelancer will be responsible for configuring the Zoho Portal, setting up email forwarding, and integrating Zoho Sheets to achieve seamless email-to-sheet automation. **Prerequisites:** - Access to Zoho Mail and Zoho Sheet. - A custom domain configured with Zoho Mail. - Basic knowledge of Zoho Mail, Zoho Sheet, and email forwarding. **Scope of Work:** 1. **Zoho Portal Setup:** - Configure the Zoho Portal to enable email creation using the custom domain. - Ensure proper domain verification and configuration within Zoho Mail. 2. **Email Creation:** - Enable users to create emails using their custom domain within the Zoho Portal. 3. **Email Forwarding:** - Set up email forwarding for each created email address. -...

I'm currently looking for a remote personal assistant who can help me manage my email, schedule appointments, and arrange travel plans. The ideal candidate needs to have the following skills and experience: - **Email Management**: You will have full access to my email account, so I need someone who is trustworthy and professional to handle my emails. This includes reading and responding to emails, sending emails on my behalf, and organizing my inbox efficiently. - **Appointment Scheduling**: I have a busy schedule and need someone to help me manage my appointments. This includes setting up meetings, coordinating with other parties, and ensuring that my calendar is well-organized. - **Travel Arrangements**: Occasionally, I need to travel for work, and I would li...

I'm seeking a skilled developer with Drupal experience to enhance the functionality of the Node by Email module. The specific improvements required are: Original Function - collect emails from a specific sender email account and post them as Article nodes authored by the specific sender user account. Modified Function - collect emails from ALL senders and post them as Article nodes authored by the sender user account. If an email sender email address is not associated with an existing user account, then create a user account with the user name and email address set to the sender email address. The password should be set to a random number. The account create date will be the current date. If you have any question about the work please l...

I would like to hire someone to assist me with setting up email accounts with forwarding to gmail and or look at possible solutions for setting up emails rather than from the hosting account, but perhaps a third party provider, one which will not have any issue with emails not coming in due to spam filter on current hosting, and where which all emails from various website domains can be viewed from the one place or folder, without having to check each inbox individually. You will need to have extensive experience with email accounts setup and forwarding and find the right long term solution for this.

I am looking for someone skilled in data sorting and collection, specifically within enterprise mailbox systems. The main responsibility will involve the collection of emails filtered according to specific criteria and their subsequent organization. Key tasks: - Collection of email data from enterprise mailbox - Sorting obtained emails using three criteria: date, sender and specific keywords in the subject Ideal Organization: - Emails should be organized exclusively by the sender for easy access. Ideal Skills: - Data collection and organization - Detailed understanding of enterprise mailbox structures - Competency in refining searches This task requires accuracy and an eye for detail, as the correct sorting and collection of these emails is critical for the smooth operation...

I need an experienced email marketer to help increase sales through promotional emails. Key tasks for the project are: - Creation of captivating promotional content intended for both existing and potential customers. - Ensuring all emails are designed with the aim of increasing traffic and turning leads into sales. The ideal freelancer for this job will have: - Proven experience in successful email marketing campaigns - A strong understanding of sales techniques - Immense creativity in copywriting - Knowledge of customer engagement tactics. It's important these emails not only drive an increase in sales but also build a stronger connection with our audience.

...stations must be based in the United States or Canada. We may be open to the UK, Australia and Europe. But as before you contact stations outside our requirements. We will provide the entire email you must send. You will not need to provide any copy. You will not do any content creation or writing. Just use what we provide you for the email. You will only contact stations by email. Social media is okay too if you provide our content in the message. Key Responsibilities: - Utilize Google search and other platforms to identify and compile a list of 50-100 radio stations that fit the criteria. - Send a pre-written email to each station, detailing the purpose and introduction of the project. - Ensure the email includes my contact informatio...

I am seeking an engineering design for truck sleeper berths with full consideration of...Allowance for wiring and lighting etc - AERODYNAMIC design to avoid wind drag or excess fuel consumption with the following dimensions being a must. Internal Dimensions External Dimensions Length- 650mm (Min) Length- 680mm (Max) Width- 2350mm (Min) Width- 2480mm (Max) Height- 1800mm (Min) Height- 2100mm (Max) Maximum width of any vehicle in Australia is 2500mm Pedestrian doors are only permitted on the Left hand side with the access on the right only being for emergency use. must include 1 rear window (Acrylic) to allow for natural light. I look forward to receiving your well-informed bids and seeing this project through to successful c...

...story is based on real events and characters, and has a tragic undertone. It unfolds in the 20th century and encapsulates the essence of Australia's history and society. Key requirements for the script include: - Capturing the true essence of the historical events without fictionalizing them - Developing real-life characters that are relatable and intriguing - Conveying the cultural aspects of Australia during the 20th century - Weaving together a compelling narrative that does justice to the tragic nature of the story The ideal candidate for this job should have: - Experience in writing scripts for films or TV shows, especially in the drama genre - A keen interest in history and the ability to research and incorporate historical events into the script - The capacity to cr...

Need a bot that will only allow one message "/verify *email*" in a channel then the bot already built to handle /verify will respond and grant necessary roles We then need it to delete the interaction between them

I am seeking researchers in Melbourne, Australia to conduct market research for a retail audit. The ideal candidate should have good communication skills. You will have to own an android mobile device to be eligible for this project. You will visit 5 supermarkets in the city of Melbourne, Australia and the payment for this project is €170. Woolworths - South Morang Woolworths - Croydon Coles - Ringwood Coles - Ivanhoe Coles - Dandenong Plaza Project in a Nutshell Products do not need to be bought, its an instore audit. Shelf photos required. Product photos Production codes Specific requirements for the project include: - Conducting a retail audits in Melbourne, Australia - Collecting data on android device using our company app Skills and experience nee...

I'm in need of a creative, artistic individual to design a modern, distinctive logo for my business, “Workplace Training Centre Australia”. We cater to both males and females, so the design should be appealing to all. Here are key points to consider: - The logo should incorporate the colours blue, red and black in a harmonious, visually appealing way. - As I have no specific symbols to include, feel free to use your creative intuition to develop concepts. - Design needs to be modern, reflecting our forward-thinking and innovative approach to workplace training. - can add sketch of a man and women in business suits. Ideal candidates should have: - Proven experience in logo design - A portfolio demonstrating a range of styles - Ability to work within given timeframe...

I have an Excel spreadsheet containing a list of data, from which I need specific email addresses extracted and organized. Key requirements: - Extract email addresses: You'll need to go through the spreadsheet and locate email addresses contained within the data. - Excel Organization: The extracted email addresses should be neatly and accurately organized in the Excel spreadsheet. Each email should be placed in a separate cell. Ideal Skills: - Proficient in Excel: Ability to efficiently navigate and manipulate data in Excel. - Data mining and extraction: Skilled in identifying and extracting specific data from larger datasets. - Attention to detail: Accurate organization of email addresses is crucial. - Time management: Ability to work effic...

I am currently seeking a professional who can obtain email contacts for facilities maintenance staff for business introductions. These introductions will focus on the services and physical products my company offers. Ideal candidates should be experienced in: - Data mining or gathering - Understand privacy and act compliantly The aim is to reach out to potential customers for vendor outreach. The successful freelancer will skillfully gather legitimate contact information without breaching privacy rules. Familiarity with the facilities maintenance industry would be a bonus but isn't essential.

FOR AUSTRALIA BASED FREELANCERS ONLY- I am seeking a skilled designer to draft a geogrid driveway for a large, sandy site of over 1000 square meters. The driveway will feature Adbri Turfgrid and is expected to bear light traffic, such as personal vehicles. The basic driveway footprint and gradients have already been designed to suit the proposed building location (refer attached plans) Key responsibilities include: - Evaluating the site conditions and designing the geogrid driveway, keeping in mind that the soil is primarily sandy. - Taking into the consideration the nature of the sloping site and implementing appropriate design for a geogrid driveway. The ideal candidate should have: - Extensive experience in civil or outdoor design, particularly with geogrid drive...

I'm looking for an experienced marketer who is proficient with both WhatsApp and Email marketing. The project involves: - Launching email campaigns targeting individuals - WhatsApp marketing to generate leads and increase sales Ideal candidate should have: - Prior experience with WhatsApp marketing - Proven track record in email marketing - Strong analytical and communication skills - Ability to understand and engage with different target audiences - A creative approach to marketing strategies Please provide examples of past projects and your approach to the marketing strategies mentioned above in your bid.

I'm keen on making our email delivery more efficient by implementing SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) and / or DMARC on our DNS. While there are no specific delivery issues currently (although our emails are not delivered to Yahoo servers anymore), establishing these authentication methods will assure optimal email delivery. I have full access to the necessary DNS settings for all required actions. We use Google workspace as email provider, but make use of FollowUpBoss and MailerLite. Our DNS are on CloudeFare, as our website is whit a seperate provider. We need to make sure all are properly functionnal. Current settings need to be cleaned out. See attached. Ideal freelancers for this project should have: - Strong know...

I want all funeral directorss email addresses scraped from All send on a spreadsheet with Names, phone number, city and email address Price for all contacts from the site PLEASE PROVIDE PRICE TO COMPLETE THE JOB. DO NOT MESSAGE FOR A CHAT DO NOT BID A PRICE THEN ASK FOR A HIGHER PRICE Feedback will be left according to quality of work.

...looking for a skilled email marketer to craft and send out an introductory email on behalf of my company to over 200 email addresses. The email needs to be personable so we can work together on that. The main goal of this email campaign is to establish partnerships and collaborations with organizations in the education sector. Our specific target audience is: - law schools - Those interested in enhancing their offering through educational platforms (so I'm open to suggestions beyond what I already have) The ideal candidate should have: - Proven experience in email marketing and partnerships - Excellent written communication skills Your responsibilities will include: - Crafting a compelling email that clearly communicates the ...

Scope of this project: Authentication - Ensure proper authentication for our domain by setting up SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and DMARC (Domain-based Message Authentication, Reporting, and Conformance) records. Lead Email List - Collect active leads/emails from LinkedIn/other sources Opt-in Subscribers: Should make people/contacts opt-in for subscription Test Emails: Before sending large email campaigns, send test emails to ensure they are landing in the inbox or spam folder. Engagement Metrics: Should set dashboard or portal for us to monitor engagement metrics such as open rates, click-through rates, and spam complaints.

I'm looking for a talented developer with experience in HTML and inline CSS. I have two pages of text content in PDF and Word format which need to be artfully converted to HTML for email distribution. The critical specifications for this project are: - Efficient use of HTML tables to structure content - Inline CSS for styling to maintain presentation across various email platforms - No need for responsive design due to the email context

We are looking for Recruitment agents t...the below countries who are willing to migrate to Australia or already living in Australia that are looking for work. Doctors/ Dentists/ Psychologists/ Physiotherapists from below countries Australia United States Sweden South Africa Singapore Norway Netherlands Ireland Hong Kong Denmark Canada Belgium United Arab Emirates New Zealand United Kingdom Nurses from the below countries Australia Canada New Zealand Republic of Ireland South Africa UK USA Hong Kong Chile, Pakistan, Papua New Guinea, Singapore, Belgium Flanders Please apply if you can at least find 15-30 good candidates a month. Mention your monthly fee for this service. Candidates have to invest for the migration process & registration fees. We find...

I'm having email sending issues with WHM and cPanel due to the HELO_NO_DOMAIN error. My primary goal is to ensure proper email authentication and prevent emails from being marked as spam. I'm also looking for help troubleshooting this issue. Ideal Skills and Experience: - Expertise in WHM and cPanel - In-depth knowledge of email delivery systems - Experience with email authentication protocols - Ability to troubleshoot HELO_NO_DOMAIN error - Familiarity with spam prevention tactics - Previous experience in resolving similar issues